Return & Refund Policy

Last Updated: September 26, 2026

At Minimo, we want you to be completely satisfied with your purchase. If your product arrives damaged or defective, we’re here to help.

1. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To request a replacement or refund, please provide:

• Your order number
• Clear photos of the damaged/defective product
• Photos of the packaging, if applicable
• A brief description of the issue

Our team will review your request and contact you with the next steps.

2. Eligibility

To qualify for a return or replacement:

• The issue must be reported within 7 days of delivery.
• The product must have been purchased directly from our store.
• You may be required to provide photographic or video evidence of the issue.
• Products damaged through misuse, accidents, improper handling, or normal wear and tear may not qualify.

3. Replacement

If your claim is approved, we may provide a replacement product at no additional cost, subject to product availability.

If the same product is unavailable, we may offer an alternative solution, such as a refund or replacement with another available product.

4. Refunds

If a refund is approved, it will be processed after the claim has been reviewed.

Refund processing times may vary depending on the payment method and financial institution.

5. Change of Mind

We currently do not accept returns simply because you changed your mind, selected the wrong product, or no longer want the item, unless otherwise stated on the product page.

6. Order Issues

If you receive the wrong product or your order is missing an item, please contact us within 7 days of delivery so we can investigate and resolve the issue.

7. Contact Us

For return, replacement, or refund requests, please contact us at:

Email: minimofashion234@gmail.com
WhatsApp: 03045827818

Please include your order number when contacting us so we can assist you faster.